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Why SIP Sucks

I have for many years blasted the SIP protocol as something that needs a “Version 2”. SIP is wildly and unnecessarily complicated and it does a bad job of ensuring reliable operation. SIP is especially bad in that it leaves…

Don’t Underestimate Conferencing

Reliance on conferencing, already a big part of the day for knowledge workers, will only grow as the technology adapts for mobility and increased user friendliness.

The UC World is Flat

When I was young, India was a mystical place of elephants and snake charmers. Turns out there were also a lot of really good schools and students there too. The gap between our great countries has narrowed over the years….

My Friend Ben Franklin Wants to Help

One of the more interesting aspects of my job of being a global-company executive is dealing with the realities of different countries and their governments in ways of doing business. Most Americans have very little perspective about how things work overseas. Things…

EC15 Keynotes Google

This last post of this four part series of keynote presentations at Enterprise Connect 2015 is about Google. The keynotes, in order of delivery (and posting), were: Rowan Trollope of Cisco Gary Barnett of Avaya Zig Serafin of Microsoft Adam…

4G is Meaningless

Learning to shape a question is an important way to learn how to persuasively pitch things. Take cellular 3G and 4G for example. Verizon likes so shape the question of comparing their 4G network to the 4G networks of their…

Checking In on Hospitality

Analog phones may still be prevalent in this vertical, but innovative UC examples are starting to pop up around the globe.

How Cloud Reduces Risk

TCO, or Total Cost of Ownership, is a common methodology to provide a cost basis for an investment’s total economic value. The purchase price is a component of TCO, along with operating costs and variances in other expenses. The TCO…

Operators are Zipping By

Most technologies offer a spectrum of options from basic to advanced—and most implementations fall in the middle. With contact centers, though, that’s not the case. Here, organizations gravitate to the extremes. Sophisticated companies use specialized systems that are expensive to…

Enhancing and Extending UC Video

Demand is exploding for enterprise video communications. Rather than outfitting a few conference rooms, enterprises now are video-enabling entire workforces through desktop and personal devices. These widespread video solutions often occur as a result of enterprise-wide unified communications (UC) deployments….

Enhancing and Extending Lync via Messaging

Microsoft’s Lync platform has been the high-growth darling of enterprise unified communications (UC). The product’s success, in fact, has bucked several industry norms and trends. For example, Microsoft Lync is the only enterprise UC solution that does not utilize standard…

CaaS Opportunities for Businesses

GigaOm Pro research report on Communications as a Service solutions featuring Twilio, Voxeo, and Plivo. June 2012.

Clouds are Exceptional

Cloud services have shifted from intriguing to compelling. Organizations around the world are turning to cloud services as the preferred delivery model for computing, communications, collaboration, email, storage, payroll, HR, and CRM. Recent studies show that the migration is taking…

4 Questions with Mitel CMO Durow

Last week, Mitel announced that Wes Durow as the company’s new Chief Marketing Officer. Wes is an industry veteran with prior stints at Nortel/Avaya, Fonality, and Sonus. Wes got into marketing as an ad man, helping build brands for leading companies…

Building Revenue from Google Apps

As we move further into the 21st century, overheated server rooms are beginning to cool down as Wi-Fi networks heat up. For more and more organizations, cloud technologies are replacing on-premises software and hardware solutions—and leading the pack is Google…

The Big Shift in Communications

Business communications should be strategic to an organization’s competitiveness, but too often it is just a cost of doing business. No business has historically argued that its success was the result of proper selection of its phone system. That’s why it is…

Google For Work

Last September, Google Enterprise became Google for Work. Google for Work includes several applications optimized for business collaboration. Google promotes its solutions as a means to a “digital workplace,” with a strong focus on collaboration. The suite is designed as…

What’s Happening in the Mid-Market?

In this UCStrategies podcast, the UCStrategies Experts discuss the current state of the unified communications mid-market: organizations in the range of 250 to 2,000 seats. Phil Edholm is the moderator, and is joined on the podcast by Experts Marty Parker, Blair Pleasant, Dave Michels, Roberta J. Fox, Jon Arnold, and J.R. Simmons.

NokiALU

Nokia acquired Alcatel-Lucent. What is the narrative to tell? Drastic measures to take on the Chinese? Will these vendors ever learn? Both of these firms are well known in enterprise comms circles, but not for what they do today. Nokia…

Oh, Say Can You Hear

Based on the number of ads I see for headphones, earbuds, and headsets it seems pretty clear that there is huge demand for them. Headsets are now part of the daily routine. It surprised me when I realized how often I wear a headset or headphones. Not only do I wear them often, but I wear many different models – daily. For softphone users, headsets are the new endpoint – and there’s a wide range in features, price, and quality.