Menu
talkingpointz logo mark, styling purposes only

F Y Viewz Read the latest.

Archives

Lync, Skype, and IM

I can’t recall when I started using Skype – probably around 2007. It’s incredibly useful – at least it was....

Enjoy the Status Quo While it Lasts

It is interesting to reflect on the amount of change that has occurred. But there are two very important considerations as we ponder about enterprise communications. Today’s deployments must center on mobility and cloud, and the industry is on the cusp of significant innovation. Long term strategies, beyond rapid adaptation, are pointless with the current rate of change and shear degree of new technologies emerging.

IRS Scam Call

There is a major scam ring with people impersonating the IRS.This happened to my gardener and we called back and...

Social Customer Service in the Enterprise

In this Industry Buzz podcast, the UCStrategies Experts are joined by Karina Howell, Solutions Marketing Manager, Interactive Intelligence. The topic is Social Customer Care, using social media sites like Facebook and Twitter as a channel for customer service. Blair Pleasant moderates the podcast, and is joined by Experts Phil Edholm, Steve Leaden, Dave Michels, Roberta J. Fox, Jon Arnold, Melissa Swartz, Art Rosenberg, and Dr. Joseph Williams.

2014 Hype Cycle

I added a few UC components to the 2014 Gartner Hype Cycle Gartner’s Hype Cycle Report provides strategists and planners...

Fuze for Enterprise

If you haven’t checked out Fuze lately, they are worth another look.  It’s a video/WebEx type service with a very...

Mobility with Video

A few thoughts on ShoreTel Mobility 8 ShoreTel released Mobility 8 last month (Aug 8). ShoreTel Mobility 8 includes the...