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The New Bell is Comcast

I grew up in the days of the old Bell System. It was a monolithic monopoly that was completely non-customer focused. It was an extraordinarily efficient company, but customer satisfaction simply didn’t equate into the goals of the company. Today,…

Google and Cloud Security

There is this impression that premises-based solutions are more secure than cloud-based solutions. While this certainly CAN be true, it is a far cry from being true. The vast majority of organizations will find cloud-based services to deliver improved availability and security….

Gartner Magic Quadrant for Unified Communications – UCStrategies Views

In this Industry Buzz podcast, Marty Parker leads a discussion about the recently released Gartner Magic Quadrant for Unified Communication. Marty is joined by UCStrategies Experts Dave Michels, Dr. Joseph Williams, Steve Leaden, Melissa Swartz, Phil Edholm, Don Van Doren, Bill MacKay, Art Rosenberg, J.R. Simmons, and Roberta Fox.

Challenge Your Stereotypes

One of the most difficult mindsets to overcome is “stuck in a rut thinking.” That is, being so set in your ways that you cannot think clearly or make quality decisions.I was almost accosted by a friend when they learned…

Mitel a UC Leader

Companies always refer to themselves as leaders especially in press releases. It’s generally a meaningless term unless of course its Gartner calling the company a Leader in the context of  a Magic Quadrant. Mitel was recently recognized as such in the Gartner…

Call Recording Rules

Federal law requires notification of call recording to at least one party. That is supposed to keep away unauthorized wiretaps (yeah right). If you are aware of the recording of your own calls, that puts you in compliance. Unfortunately, some…

The Clean Office Debate

For decades there has been a lot of debate over whether offices should be clean or messy. There is certainly no definitive answer on this. I’ve had top employees that are messy and top employees who are spotlessly clean. And,…

California Bolsters BYOD

This week a California appeals court ruled that employers must cover the costs of employee cell phone usage that are related to work. Courts don’t make rules, they interpret them and in this case they interpreted California Labor Code section 2802. Within…

MS a UC SP?

Every premises-based vendor eventually needs to make a decision on its cloud strategy. Enable others to become UCaaS providers, become a UCaaS provider, or both. 1) Enable Providers: This is the popular and easiest option. Cisco, Avaya, ALU, and Unify all pursue this strategy….

DirecTV for $50B?

AT&T is spending $50 Billion to purchase Direct TV so that they can re-enter the TV business. You may recall that in 1998 they also entered the TV business when they purchased were in the TV business when they purchased…

Hospitality Communications Coming Off Hold

Telecommunications decisions are beginning to change in hospitality.

ShoreTel Update

At the Recent Wainhouse Summit in Santa Clara, I made it over to Sunnyvale to check-in at ShoreTel World Headquarters.  I consider ShoreTel a contemporary because we both got into telecom about the same time. The problem with that image is that…

UCStrategies Experts Debate Windows Phone

In this Industry Buzz podcast, the UCStrategies Experts debate the pros and cons, opportunities, and likelihood of success of Windows Phone. Michael Finneran moderates the conversation, and is joined by Experts Dave Michels, Marty Parker, Roberta J. Fox, J.R. Simmons, Dr. Joseph Williams, Art Rosenberg, and Steve Leaden.

TSA is Powerless

The TSA has a new policy in place. When flying back to the USA your iPhone or smartphone must power on. If it is broken, or cannot power on it will be confiscated. Ostensibly, the reason is that some indescribable…

Moving to the Cloud Means Offloading Risk

A huge set of problems and responsibilities get displaced by UCaaS, which shifts complexity and risk away from IT.

T-Mobile Hits Home

I have to say I am a huge fan of T-Mobile’s CEO, Legere. He’s one of those people who really gets it. He’s fresh thinking and hard driving. He certainly believes in competition. He is everything that Verizon and AT&T…