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Improving Your Hand

I was recently at a conference where the speaker spoke about getting rid of “D players” within an IT group. By D Players, he was referring to the poor performers. Every team has some…

Business Models Disrupted by the Cloud

Cloud services are not just an entirely different business model, but the next business model. The technology and the economics are disruptive, requiring end users and analysts to set new expectations.

Wainhouse UC&C Summit

Coming up soon is the annual Wainhouse Summit in Santa Clara, CA. This will by my first time attending, and I’m really looking forward to it. For the past several months I’ve been moonlighting at Wainhouse Research. Take a quick…

Tim Passios on Interactive’s Customer Service Experience Study

Jim Burton of UCStrategies caught up with Tim Passios, Vice President of Solutions Marketing at Interactive Intelligence, in this Executive Insights podcast. The topic is the recently completed Customer Service Experience Study (Wave II). The second annual international survey involved about…

Tim Passios on Interactive’s Customer Service Experience Study

Jim Burton of UCStrategies caught up with Tim Passios, Vice President of Solutions Marketing at Interactive Intelligence, in this Executive Insights podcast. The topic is the recently completed Customer Service Experience Study (Wave II). The second annual international survey involved about 1,500 consumers, and 500 IT professionals and customer care leaders.

Is PC Still Politically Correct?

Colin here. In some of our locations I have IT responsibility. You know, those PC boxes on everybody’s desk. I hate those PC boxes. They are all “needy” and they have a multitude of problems. I lay awake at night…

Can you Slimy Now?

Colin here. Let me start by saying that Verizon has in my opinion become the epitome of the schoolyard bully that we all hated. I recently left Verizon simply because I was tired of feeling abused by them. Even if…

Thinking Like a Telco

Colin Here. It is interesting that the cellular industry views seamless transition of calls to Wi-Fi to be a big deal and very difficult. It’s a great example of how they are viewing the world through old-fashioned glasses and are…

Degrees of Presence

The UC system vendors today that are increasing their market presence are Cisco, Microsoft, and Mitel, according to a recent Wainhouse Research study.

UCStrategies on Interactions 2014

In this week’s Industry Buzz podcast, the UCStrategies Experts review the Interactive Intelligence Global Conference, Interactions 2014. Jim Burton is the moderator, and is joined by Phil Edholm, Don Van Doren, Dave Michels, Jon Arnold, Bill MacKay, Ar…

PBX Users are Retarded

When I was young my teachers told me about the dangers of marijuana, and then retreated to the teacher’s “lounge” for a cigarette. Today, Marijuana is legal in my state, but tobacco smokers are ostracized. It’s funny how socially acceptable…

We Built The Wrong Cellular Model

Colin here. Oops. We built the wrong business model for the cellular industry. When cellular was invented by the Bell System 35 years ago it was simply taken for granted that cellular service would be run by the Bell System…

Vertical and Fulton Merge

From the stranger than fiction department, Vertical Communications and Fulton Communications merged. The new company will operate as Vertical Communications with Fulton continuing to operate under its existing brand through the integration period. Vertical will continue to sell and support…

Thoughts on the Unify Cuts

Last week Unify announced a major “restructuring” that will eliminate about 3800 jobs. That’s nearly a 50 percent cut which will leave about 3900 employees. The cuts will occur over six quarters. In an analyst briefing, CEO Dean Douglas said the…

Forget UC ROI

Stop wasting your time with UC ROI tools. It’s that simple. ROI is for sissies. ROI, or return on investment, is a simple yet abused concept. The idea is that a business (or person) should not spend money on something without…

UCStrategies and Ram Menghani, on the NEC Advantage

Several UCStrategies Experts attended the NEC Advantage event in Nashville in May. This week, UCStrategies invited Ram Menghani, Vice President, UC Products and Services, NEC, into the conversation to discuss the event, and other NEC happenings. The co…

NEC Transitions From Hardware

Looking ahead, NEC is focusing its UC efforts on software and services.

North America Should Join the World

Colin Here. The North American Numbering Plan (NANP) is the only region of the world which doesn’t follow the world standard for dialing. It’s time for us to get in line. The world is divided up into 8 dialing regions….

Uniquely Hosting VoIP

Hosted providers need to keep innovating, adapting, and evolving just to stay competitive.