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UCI Forum: Unified Communications and SDN (UC SDN)

In this Executive Insights podcast, UCStrategies’ Jim Burton is joined by Pascal Menezes, Principal Program Manager Skype and Lync Strategic Relations Solutions (SRS) for Microsoft. The topic is the UCI Forum, and UC SDN (software defined networking).

Omni-Channel Capabilities in the Contact Center

The topic of this week’s Industry Buzz podcast is omni-channel capabilities in the contact center. The UCStrategies team welcomes guest Karina Howell, Solutions Marketing Manager for Contact Center at Interactive Intelligence. Don Van Doren is the mode…

MS Lync Update

Last week was LyncConf14, in Las Vegas. I’ve been composing my thoughts in my first Wainhouse research note, but wanted to share a few things here. Impressed. My trip summary is: Resistance is Futile. Lync and Skype are no longer…

We Need More Cloud

Credit Card Fraud

Colin Here. In my last article I wrote how the phone company could have trivially shut down phone phreakers using blue boxes. This sub-culture had devised clever way to cheat the long distance billing network into giving free phone calls. The…

Apps with a Voice

Reflecting on Chromebox for Meetings

Google recently announced Chromebox for Meetings (Hangouts for rooms). Vidyo concurrently announced Hangouts to Other (H2O). Here’s a collection of my thoughts in random order. Related content: Room with a View. I can’t decide if this is a good price or not….

ArrowS3 Focused on Services

Citius Altius Fortius. That was the theme at the recent ArrowS3 national sales conference. The Olympian expression translates to Faster, Higher, and Stronger. That’s a powerful and timely mantra for the UC channel.

New Spectralink PIVOT Phones

Today Spectralink launched its new line of PIVOT phones. I can’t say that I’ve tried them, but it sure is an innovative concept – bridging the consumer world of mobile with enterprise wireless handsets. The consumer mobile phone has both…

BYOD: Where is it Going from Here?

In the What UC Trends Will Fizzle in 2014 podcast held a couple of weeks ago, Dave Michels suggested the following: “BYOD is absolutely over;…not that bring your own device is over…bring your own device and store corporate data on it…will dissape…

Mitel Offers Some Details on Aastra Integration

Do UC SDNs?

I’d like to make some key points about SDNs. First, UC is the killer app for enterprise-wide SDNs.  I wrote about this at SearchUC here. However, UC will not be the driver of SDNs, nor are SDNs going to be…

Fraud and the Blue Box

Colin here. A recurring, popular news theme is about hackers and the billions of dollars in fraud that they inflict upon the public. It’s a feel good topic that gets people outraged. Bust most if the stories on fraud are…

How Far Will Lync Go?

A Room With A View

Somewhere within the hard phone v softphone debate is an emerging class of collaborative endpoints. These are devices and/or accessories that facilitate collaboration. It’s a new and growing category of hardware that lies between an app and a device. I…