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UCaaS MQ – Does Platform Matter?

Gartner recently published its UCaaS Magic Quadrant Report for North America. The Gartner MQ reports are about the closest thing this industry (and many other industries) have to the Academy Awards. Gartner does a great job in putting this stuff together. Like…

The 787 Dreamliner (Parts 7-8)

Part 7: Previously, I pondered whether Boeing actually had any human factors engineers. After being unable to find the overhead light switch, after inadvertently dumping the oxygen masks in my row, after not being able to get out of the…

UCStrategies Experts (and Guests) Discuss ShoreTel Partner Conference

ShoreTel held its Champion Partner Conference recently in Orlando. In this Industry Buzz podcast, the UCStrategies Experts invite several guest consultants to discuss what they gleaned from the conference: Byron Battles of The Battles Group, Melissa Schwartz of Schwartz Consulting, and John Thompson of Thompson-Ross & Associates. Blair Pleasant of UCStrategies moderates, and is joined by UCStrategies Experts Jon Arnold, Dave Michels, and Art Rosenberg.

Apple is Killing Us Softly

Why Apple’s success is not good for the rest of us

RIM:Back From the Brink?

I am a sucker for the underdog. I love the battle, the strategy, the market dynamics. The ‘We’re Not Number One, So We Try Harder’ mentality. I think that’s why I was originally attracted to Android. I saw the potential…

The 787 Dreamliner (Parts 5-6)

Part 5: I had the great fortune of getting a Business Class seat on the brand new Boeing 787 Dreamliner. After releasing an oxygen mask because I thought the release button was a light switch, and after discovering that the…

Voice in the Clouds

The voice in the cloud is not the creator of the universe, but rather some 800 service providers after your wallet. And they are getting it. Hosted voice and UCaaS is growing at an impressive clip. The premise vendors can’t…

Nintendo and Vidyo Jump into Consumer Video

Nintendo adds a tablet and video chat from Vidyo to its next-gen game console

The 787 Dreamliner (Parts 3-4)

Part 3: So here I am in the Boeing 787 Dreamliner. It’s the greatest and most advanced aircraft ever designed by Boeing. With a plastic body and LED lighting it is billed as the most comfortable way ever devised to…

Avaya Update

Avaya hosted its Americas partner event last week in Cancun. I could not be there (I was tweeting away at the Defrag conference). I did follow the tweets from Cancun and thus can offer a second hand update on Avaya:…

The New SP

In my last post, The Emerging Cloud Order, I covered the new ecosystem emerging around hosted communications. In terms of quantity, it is the service provider that is really taking off. Seems everyone and their brother is a service provider…

The 787 Dreamliner (Parts 1-2)

Part1: I travel to Asia a lot. The journey takes about 12 hours and can take 16 hours depending upon where I am headed. It is arduous. I often think I would rather drink rat poison than sit in a…

The Emerging Cloud Order

My trip to BroadSoft’s Connections conference  got me thinking more about the cloud and hosted UCaaS. The space is growing, energetic, and optimistic. Infonetics recently reported the number of seats for hosted business voice-over IP and unified communication services is…

The Case for Free Enterprise Software

Why enterprise vendors should give away their software and charge for maintenance

Is Apple Vindictive and Evil?

Apple has not won all of its lawsuits. In fact, other than one big jury award it has for the most part been losing cases. Certainly, outside of the “home court advantage” here in America it has done rather poorly….

WebRTC: “Revolutionary,” or All Hype? (Part 2)

In part 2 of this Industry Buzz podcast, Dave Michels moderates a debate among UCStrategies Experts about WebRTC. Topics explored: what does it mean, its importance, whether it is over-hyped, and whether it is going to change our lives. The discussion …

WebRTC: “Revolutionary,” or All Hype? (Part 1)

In part 1 of this Industry Buzz podcast, Dave Michels moderates a debate among UCStrategies Experts about WebRTC. Topics explored: what does it mean, its importance, whether it is over-hyped, and whether it is going to change our lives. The discussion …

May They Get Struck with Lightning

I wrote in a previous article that iPhones are aggressively being stolen throughout Asia. The statistics seem to show that possessing an iPhone on your person is the single leading indicator of whether you are likely to be mugged in…

Community Management Reflections

After completing an eight month community management role with IDG, I have some revised thoughts on the role. Despite the popularity of the term, many people do not understand what a Community Manager does. Online communities are becoming prevalent. We…

Your Transformation is Important, Please Hold

Don’t pilot collaboration–just do it