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HOLD THE virtual PHONE

Today at VMworld in Las Vegas, we learned of a new capability: virtual softphones! Mitel’s US desktop suite, UC-Advanced, includes a softphone (and presence, and IM), and it is now supported on VMware’s View virtual desktop infrastructure (VDI). To my…

Cloud Communications Summit

Coming up in a few week is the Cloud Communications Summit, taking place at ITEXPO West in Austin September 13-15. There is no doubt in my mind that the Cloud Communications Summit will be the best of the simultaneous events/tracks…

WSJ Nails HP

I don’t read WSJ much any more, partly because I don’t like Rupert and partly because of their pay wall. But this one is great – and its outside the pay wall. HP was such a great company too. MONEY AUGUST…

New From AT&T: A Fee For No Fees

When touch-tone dialing was new, the Bell System charged a small fee for the service. It was actually cheaper to provide touch-tone (the registers that hear dialing were freed-up much quicker). The Bell system figured out that customers liked the…

Apple’s Going Down

Wanted New CEO: Company well respected, well funded, loyal customers and employees. Candidate must be good at demonstrations. Wanted New CEO: Seeking desirable candidate to replace one of the greatest CEOs in history. Corporation has gone from near bankruptcy to…

Thought of the Day: Carriers!

Remember what hotels taught us? They taught us to never make a long distance call from the room. The hotels discovered that long distance wasn’t just a service, but a money maker and charged us through the nose on long…

Cisco Snags AXIOSS

Cisco intends to acquire AXIOSS from the UK subsidiary (formerly Axiom Systems) of parent company Comptel Corporation of Helsinki. Why? Because it will enable Cisco to extend network and service management across its platforms and enable service providers to launch…

HP Headlines, Pick A Favorite

HP used to be a great company. An amazing company, and the subject of numerous business books discussing innovation and leadership. Other than printers and calculators, I don’t have much HP around any more. Love my HP 12C calculator (RPN…

The Return of the Internet Toaster

There really was an Internet toaster. Dan Lynch, President of the Interop Internet networking show, told John Romkey at the 1989 show that he would give him star billing the following year if he connected a toaster to the Internet. John…

Seven Reasons Why ShoreTel is Booming

ShoreTel (Nasdaq: SHOR) recently reported fourth quarter revenues of $56.5 million. That is an increase of 34 percent from a year ago and beat its own guidance. The results enabled ShoreTel to close the year with revenue of $200.1 million,…

Toy Story 4:Google Voice

Toy Story (1995) is a phenomenal movie on many levels. We can all relate to the core story – the bright shiny new toy makes us forget about our old favorites. But the bigger and sadder story was how Toy…

Conference Update

Telecom and UC, VoiP, telephony, or whatever term you choose to describe the convergence, concentration, and diversification of real time communications is indeed in a state of transition, transformation, disruption or whatever term you prefer to use to describe explosion. There is…

Remember Barriers to Entry

My father was a successful serial entrepreneur, and I remember him teaching me about Barriers to Entry. He respected a business with decent barriers to entry. The barriers provided incumbent(s) with some protection as a reward for their initial or earlier heavy…

Amazon Expands Direct Access to its Cloud

Amazon AWS has done wonders for hosted data center applications and it practically defines the notion of a public IaaS cloud. As most UC enterprise voice vendors move toward supporting virtualization, it seemed voice in the public cloud was an…

Cloud in a Box

Panasonic wants to sell SMBs hosted voice – and intends to do so via retail outlets with its new “Panasonic Cloud Business Phone System.” Available now at Amazon, Best Buy, Office Depot, and Staples. The vast majority of hosted voice…

Skype’s Big Shoes

Has anyone else noticed the recent shift in conversation about Skype? For the past several years, Skype was the darling of the technorati. Disruptive, visionary, cool. But recently, and not just because of Microsoft, the conversation shifted from ‘Skype is great’…

Who Stirred the Pot?

Today we learn that service provider Windstream buys Paetec for $891 million. Now what equipment are they going to sell? Paetec claims to sell: Avaya – Platinum Partner Cisco – Silver Partner Nortel – Certified Reseller ADTRAN – Authorized Partner Allworx…