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An IVR Without the V

Voxeo acquires imified. This is one of those things that is perfectly logical, but takes a moment to get your head around. This acquisition was initially described to me as IM meets IVR which is a bit mind bending. Voxeo…

How to Intersect Telecom and Green Goals

I am trying to live a greener life. I’ve installed (two kinds of) solar panels, tightly insulated my home, and replaced many bulbs to CFL. But living green isn’t a single project or task – it needs to permeate throughout…

Twitter WAS too Good to be True

I have been using Twitter for about 8 months now. I really like it. It was actually @beelineBill that got me to try it (not sure he remembers it). I have met new people, made interesting contacts, increased the traffic…

Glue Has a Voice

Last week, I attended the Glue Conference in Denver. This was a high IQ event. It was a conference about the future of the web – not your typical future prognosticators, but the movers and shakers making the web, presenting…

Has Anyone Seen My Internet?

I love working at home. I save time and gas and get more done. Luckily, I have the right tools to ensure my productivity. Unfortunately my productivity does have a single vulnerability. A single Comcast connection to the Internet. My…

UC in the Clouds With Diamonds

I wrote up a piece over at UCStrategies.com discussing how Cloud computing and UC (equally nebulous terms) may intersect. I think it has more to do where you are coming from than where you are going to. Organizations coming from…

UC Innovation leads to the Dumb PBX

Over the past decade, the phone system business has changed dramatically. It changed from TDM to VoIP, from hardware to software, and from switching to unified communications (UC). The changes are not slowing. Traditional phone systems are threatened by cellular…

More on Voice to Text

I recently posted The Unspoken Future of Voice Mail. An opinion that voice to text transcription is coming in a big way. Yes, I know. Voice recognition, home video phones, and jet packs have permanent homes on Disney’s Tomorrow Land….

Apple: Farts are ok, but no Snorting Allowed

The iSnort iPhone application is useless and stupid; a couple of notches below iFart (one of the top selling applications in the Apple AppStore). But the fact that only Apple approved apps can be loaded on an iPhone without jailbreaking…