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Mitel Mute Makes Me [Silently] Scream!

I’ve never really been sure the MUTE button was properly named. A mute doesn’t speak, but typically the reason we press it is so we can speak and not be heard. Seems like a deaf button or a microphonally challenged…

“9 to get out” is Out.

Some habits are hard to kick. My son asked me why we “dial” a phone? That question really surprised me. Upon discussion, I realized that he had never seen a rotary phone. Fortunately, good ol dad had a rotary phone…

The Problem with the PBX is the Phone

    There are few things in the high tech world that have remained effectively unchanged in the past 40 years. Two major commonly used items stand out; the keyboard and the desk phone. Ok, obviously how these items are…

SIP Carriers Still Buggy

I know SIP works. I know there are several good SIP carriers out there like Cbeyond and Bandwidth.com. But I also know SIP has a long way to go. I have a Switchvox in the home. So, Cbeyond and BW.com…

A Day at VoiceCon – SFO

Made a day trip to San Francisco for a few tasks including VoiceCon. Not used to the big city crowds. Fortunately VoiceCon offered a break from city life with wide open spaces. A few observations. Completely surprised how many booths…

SIP Phones and PBX – Disconnected!

  Disruptive technologies tend to follow a simple, predictable pattern. First the technology is a niche play – strong benefits, but baggage make it appropriate for specific niches. The digital camera is a good example, they were initially used by…