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Unified Comms My Ass

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When the PBX discovered VoIP, a whole new world of any-to-any communications became possible. The industry replaced the term “PBX” with “Unified Communications” and started selling the promise of a single enterprise communications platform that would do it all. It was conceptually pretty...

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Forget UC ROI

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Stop wasting your time with UC ROI tools. It’s that simple. ROI is for sissies. ROI, or return on investment, is a simple yet abused concept. The idea is that a business (or person) should not spend money on something without...

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Akhavan at CeBIT

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At CeBIT 2012, Siemens Enterprise Communications CEO Hamid Akhavan summarized the the value of having UC embedded in everyday workflows and processes. There is a lot of opportunity in harmonizing communications media, devices and systems to achieve a more agile, responsive,...

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Social Blue

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IBM is an impressive company – It has lived through more computational generations than any other. The company doesn’t have the fan base of say an Apple, or the fight evil of Google – but it does have impressive credentials...

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BT Offers Lync Pilot

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On NoJitter, I recently attempted to explain Lync licensing (Lync Licensing: Effective Confusion). I recently completed a 40+ page report “summarizing” Lync licensing for a major research and analyst firm. The bottom line is Lync licensing is complex, but partially...

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Avaya Trends

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Avaya recently posted what they see as trends in 2012.  It is a three page document with 12 trends – tightly written – crisp points. It’s intended to be a summary – a longer document is promised. The trends seem...

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UC Is Free

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Phillip Crosby published “Quality is Free” in 1979, and it became a key contributor to a global revolution in manufacturing practices. Previously, “Quality” was associated with goodness, or luxury rather than conformance to requirements. Quality was also considered intangible. Crosby...

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Google’s Gag on Voice

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Google’s enigmatic voice service known as Google Voice once again surfaces to headlines. It’s becoming a silly ritual, Google unveils something trivial like number portability and the blogs light up with praise rather than condemnation that it’s been missing for...

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