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Genesys Aligns Portfolios

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Back in August of 2016, Genesys announced its intent to acquire competitor Interactive Intelligence, combining two market leaders in contact center and customer experience solutions. The Interactive Intelligence portfolio brings along products and services in the mid-market business segment (250-750...

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Avaya’s Zang Office UCaaS

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About a year ago (in March 2016), Avaya entered into the cloud-based communications platform-as-a-service market, announcing the new Zang subsidiary and new application development environment where developers and end users can build and deploy custom communications-enabled applications for mobile devices,...

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The New SP

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In my last post, The Emerging Cloud Order, I covered the new ecosystem emerging around hosted communications. In terms of quantity, it is the service provider that is really taking off. Seems everyone and their brother is a service provider...

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