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Genesys Aligns Portfolios

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Back in August of 2016, Genesys announced its intent to acquire competitor Interactive Intelligence, combining two market leaders in contact center and customer experience solutions. The Interactive Intelligence portfolio brings along products and services in the mid-market business segment (250-750...

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SD-WAN Meets Cloud UC

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Software-defined Wide Area Networking (SD-WAN) has been making big headlines lately as the next frontier for enterprise networking and a better approach to handling the high-bandwidth requirements of the modern workplace, including the increasing adoption of cloud-based applications for information...

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Split-Up or Shut-Up

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In a recent interview, investor superstar Marc Andreessen told Bloomberg’s Emily Chang at the Salesforce Dreamforce Conference on Wednesday.  that if a technology company is more than 20 years old, then “they’ll probably benefit from being broken up, and many of them...

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Forget UC ROI

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Stop wasting your time with UC ROI tools. It’s that simple. ROI is for sissies. ROI, or return on investment, is a simple yet abused concept. The idea is that a business (or person) should not spend money on something without...

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a stack of books such as BUsiness Model Generation and The Connected Company, The New Community Rules and Collaboration Imperative

Current Reading

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I realized the current stack of books on my desk were ideal for a photo and blog post.  But before i get into the actual books, let my preface this post with two points: I find I’m not so good...

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Irked by IRQs

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PCs use interrupt requests known as IRQs to manage various devices such as sound cards and modems. When the device has a need for processing power, it sends an interrupt request to the processor. It’s a silly design as the...

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The End User’s Voice

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I recently reviewed two current end user surveys. When corporations publish research studies it is usually to confirm their products, services, and strategies are aligned with customer feedback. No exception here. But what is interesting this time is that two...

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NEC’s Advantage

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This week is the NEC Advantage conference in Florida. NEC actually hosts two back-to-back conferences – the first one is for consultants and dealers, and then comes one for customers. It’s sound logic as they put a significant effort into...

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UCSummit 2012

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This week is the UC Summit in La Jolla, CA. This conference is all about the UC Channel, how it’s changing and what to benefit from the changes. What’s interesting is almost every major vendor has stated initiatives to expand...

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Akhavan at CeBIT

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At CeBIT 2012, Siemens Enterprise Communications CEO Hamid Akhavan summarized the the value of having UC embedded in everyday workflows and processes. There is a lot of opportunity in harmonizing communications media, devices and systems to achieve a more agile, responsive,...

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Social Blue

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IBM is an impressive company – It has lived through more computational generations than any other. The company doesn’t have the fan base of say an Apple, or the fight evil of Google – but it does have impressive credentials...

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BT Offers Lync Pilot

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On NoJitter, I recently attempted to explain Lync licensing (Lync Licensing: Effective Confusion). I recently completed a 40+ page report “summarizing” Lync licensing for a major research and analyst firm. The bottom line is Lync licensing is complex, but partially...

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Top Comm Stories

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Social Networking Gets Serious: Who would have predicted the role 160 characters could play in revolt and revolution? Social networks have far more influence than many of us care to admit, like a single match that can destroy an entire...

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Avaya Trends

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Avaya recently posted what they see as trends in 2012.  It is a three page document with 12 trends – tightly written – crisp points. It’s intended to be a summary – a longer document is promised. The trends seem...

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Coming Soon: UC Talking Pointz

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Coming soon are incredible new UC research reports – in-depth, detailed, articulate research written by me. TalkingPointz in depth UC research is coming soon. TalkingPointz reports offer deep discerning research into specific brands and solutions. Unified communications continue to radically...

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Focus on UC

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If you are seeking a new voice-centric UC solution, check out this Focus Report Jon Arnold and I published on Focus: http://www.focus.com/research/unified-communications/focus-experts-guide-unified-communications/ This Experts’ Guide cuts through the technology conundrum and marketing hype, in order to offer a clearer understanding of...

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UC Is Free

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Phillip Crosby published “Quality is Free” in 1979, and it became a key contributor to a global revolution in manufacturing practices. Previously, “Quality” was associated with goodness, or luxury rather than conformance to requirements. Quality was also considered intangible. Crosby...

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Google’s Gag on Voice

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Google’s enigmatic voice service known as Google Voice once again surfaces to headlines. It’s becoming a silly ritual, Google unveils something trivial like number portability and the blogs light up with praise rather than condemnation that it’s been missing for...

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UC Pioneers

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Television just isn’t what it used to be. TV used to command our attention and unite our society. Most of my generation grew up with a handful of decent channels. Everyone watched certain hits – Happy Days, Six Million Dollar...

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Ciscollaboration

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Cisco’s Collaboration Summit last week was a major event. So major, John Chambers personally showed up this year. Kind of ironic, lately Mr. Chambers has relied on video instead of personal appearances as an attempt to reduce travel and demonstrate...

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