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In legacy, we stink

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Modern society as a whole doesn’t do legacy well, especially when it comes to technology. Fax. With all the wonders of cell phones and broadband connectivity, businesses still have to support fax in 2016. Migrating away from the public switched...

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Back to USA

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I’ll be headed back to the good old USA in a few weeks. I spend much of my time in Asia, and I have three overseas “permanent” addresses. I always like getting back to the US. No place makes better...

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Law Concepts

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I have been ranting a bit about how you need to go to a semester or two of law school, no matter who you are or what profession you are in. If you think that because you just sell phones...

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Locating 911

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My son was driving a car and we were T-Boned at 40-50 MPH. My wife was injured and needed an ambulance. It took the 911 dispatchers 10 minutes to determine which jurisdiction was responsible and where we were (despite my...

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Paying Too Much?

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I just returned from a stint in Thailand. A month of cellular service costs 1099 Baht. This includes 20 gigabytes of data. That’s $31. 20 Gigabytes. That same service would cost you a minimum of $200 here in the US....

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The UI Unicorn

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The overdue death of the “Intuitive UI” Unicorn Over the last 30 years I’ve been in the IT world I’ve seen dozens of “intuitive UI’s” on everything from Fax machines to Telepresence systems. They all looked different, they all needed...

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Wanted: A Modern Cloud IVR

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I have been looking in vain for a small-business friendly IVR portal. Something we can build telephone menus in the cloud, with a little bit of interactivity. It needs to be cheap, simple, and have a low learning curve. I...

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Stupid Fone Systems

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Phone systems are stupid and terrible for callers. I rail about phone systems and how unfriendly they are for users. The folks inside phone system companies immediately talk about how easy their systems are to use. Sometimes they will get out...

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Back to the Dark Ages

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It used to be that you could count on phone service in a power failure or emergency. You can’t anymore. You also can’t count on your cable, internet ISP, or cellular company. In the days of the Bell System monopoly...

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Connecting the World with Solar

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We are in the telecommunications field. We can save the planet more effectively than nearly any other industry. Stop commuting. Stop business travel. Do things remotely and electronically. We’re are the forefront of saving the earth. So we should really...

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Questioning Age Old Discrimination Policies

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I’m going to argue FOR age discrimination here. I know that’s politically incorrect. I’m “elderly” now, and boast nearly a 40 year career that’s been pretty amazing, actually. I’ve worked as an engineer at several of America’s best R&D organizations,...

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Happy Flag Day

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Colin here. I hope that everybody will show proper respect to the United States flag. I thought it would be good to take a break and share how not to do it wrong. First of all, remember to set fire...

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Where is SIP2

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It’s hard to pick the one thing that makes SIP so bad. There are so many little things to choose from. But I suppose my choice is the lack of any management of the media stream routing. We all know SIP...

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Things Have Changed to the Letter

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Can you imagine the CEO of the world’s largest corporation reading and personally responding to every single letter sent to him by the public? OK, well, if it was Steve Jobs, perhaps at least on occasion. In 1980 the Bell...

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TSA is Powerless

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The TSA has a new policy in place. When flying back to the USA your iPhone or smartphone must power on. If it is broken, or cannot power on it will be confiscated. Ostensibly, the reason is that some indescribable...

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D Players and Managers

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Colin here. I read Dave’s post about purging D-players (Improving Your Hand) from your IT organization. I could not have agreed more. I have risen from the ranks from the lowest-most position to HR director and I have seen from every level...

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The Demise of Telecom Part2

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Colin Here. I complain that the basic problem in telecom is an utter lack of creative problem solving. I don’t know if this is because people in telecom aren’t all that creative or if it is because organizations have become...

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The Demise of Telecom Part1

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Colin here. I’m pretty convinced that the telecommunications industry is dead, or that it will be about as dead as Blockbuster Video. I met this week with a telecom guy that I have known for years. He could take a...

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You Never Knew What Hit You…

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Colin here. Retailing “complexity games” are very frustrating. They range from the low-ball monthly price for Comcast service that then balloons after a few months to termination fees on cell phone companies. I ran into one “complexity game” that I...

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TSA: Truly Stupid A#**+#%s

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Colin here. I had another set of luggage completely destroyed by the TSA. This is getting annoying and expensive. No, it wasn’t the airline, it was the TSA that ruined my luggage. I use a TSA approved lock. This is...

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Is Security That Complicated

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Colin here. I recently had to set up an account with a US Government web site. I had a dickens of a time picking a password. They had amazing rules: The first character needed to be a number. The password...

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Internet TV

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I am here in Japan visiting some Chinese friends that live here. We’re talking tech and I am struggling to explain American TV. This all started over the Apple TV. As you perhaps know, Apple TV is a $100 box...

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2B or Not 2B

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I have worked the majority of my career from various executive suites. As a part of senior management I see many corporate leaders. I am unusual in that much of my early career was not climbing the corporate ladder through...

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iPhone Stolen – Again

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When does a corporation have an ethical responsibility to its customers? Is it right for a company to profit by encouraging customer losses? Some would say that a company’s responsibility is simply to comply with the laws and to return a...

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Happy Independence Day

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This is a follow-up post from last Summer’s proclamation that Halloween and Independence Day should be swapped. See: Have a Scarey Fourth of July In that post, I made some compelling, dare I say brilliant, reasonings why these holidays should be...

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Have a Scary Fourth of July

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The Fourth of July is a fine holiday. It’s a real holiday – no work. It’s a casual holiday  – hot dogs, really? It’s a summer holiday – parks, pools and picnic areas are the places to be. And it...

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Flip, Kin, Wave

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Did the SmartPhone kill the Flip? Horseshit. Cisco killed the Flip. Evidently murdered just before its newest version was to ship. Pogue reported that the company was set to release a new feature to enable live streaming – but the...

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