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Genesys Aligns Portfolios

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Back in August of 2016, Genesys announced its intent to acquire competitor Interactive Intelligence, combining two market leaders in contact center and customer experience solutions. The Interactive Intelligence portfolio brings along products and services in the mid-market business segment (250-750...

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Movers and Shakers

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In this Industry Buzz podcast, the UCStrategies Experts discuss “movers and shakers” in the UC industry. Definition: companies, initiatives, and happenings in the industry that may or may not be in the headlines but are worth watching. Dave Michels moderates the conversation, with Experts Phil...

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RIP Viptela

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Viptela represents an incrementally better solution for Cisco in the SD-WAN space, not transformational, and has a high probability of fading away, like many of Cisco’s past acquisitions. The real reason that Viptela was sold to Cisco, below market price,...

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The Role of AI in UC&C

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In this Industry Buzz podcast, Blair Pleasant of UCStrategies leads a discussion about how artificial intelligence (AI), bots, machine learning and natural language processing are being used in unified communications and collaboration. The Experts participating this week include Phil Edholm, Marty Parker, Dave...

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Y 4K?

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Y 4K? 4K video conferencing is available today, and the technologies and economics will continue to improve. 4K video conferencing is available today, and the technologies and economics will continue to improve. In the past few years, 4K video has...

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Enterprise Connect 2017 Review

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In this Industry Buzz podcast, Michael Finneran hosts a conversation about Enterprise Connect 2017, with Experts Jim Burton, Blair Pleasant, Melissa Swartz, Steve Leaden, Don Van Doren, Phil Edholm, JR Simmons, Nicolas De Kouchkovsky, Dave Michels, Kevin Kieller, Roberta J. Fox, Dave Stein, David Smith and Peter...

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Avaya’s Zang Office UCaaS

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About a year ago (in March 2016), Avaya entered into the cloud-based communications platform-as-a-service market, announcing the new Zang subsidiary and new application development environment where developers and end users can build and deploy custom communications-enabled applications for mobile devices,...

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My EC17

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I have a lot to say about EC17 and will be doing so over the next few weeks over several channels (it all lands at TalkingPointz.com). Three weeks ago I posted EC17 will a pivotal year. Transitions in enterprise communications...

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New Avaya 2Pager

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I’ve been asked regularly about my opinion on Avaya ever since attending Avaya Engage. My answer is “it’s complicated.” In many ways everything is just great. The conference was well attended. The mood was good. The vendors in the expo...

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On Vidyo IO

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WebRTC is a technology stack, not a solution. Vidyo.io offers a simple way to embed video, as a solution (and as a service), into anything. Embedding video into an application or workflow has not been easy. Video expertise, the associated...

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Back to School

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I recently attended a Lifetime Achievement ceremony for Dale Hatfield at the University of Colorado in Boulder. Hatfield was one of the three founders of Colorado’s graduate Interdisciplinary Telecommunications Program (ITP) in 1977. I enrolled in ITP in 1989 and...

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UCaaS vs. CPaaS

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In this Industry Buzz podcast, the topic is Unified Communications as a Service (UCaaS) and Communications Platform as a Service (CPaaS). Dave Michels moderates the conversation which includes Experts Roberta J. Fox, Don Van Doren, Blair Pleasant, Steve Leaden, Phil Edholm, Dave Smith, and Evan Kirstel.

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2016 Year in Review

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In this Industry Buzz podcast, UCStrategies’ Marty Parker moderates a discussion about the notable and impactful from 2016. Among the topics covered: CPaaS/communication apps, M&A, workstream messaging, Avaya, Verizon One Talk, IoT and bots, analytics, WebRTC, user experience, and the need for investment in management...

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My 2016

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Time for my annual look-back post. See previous Annual Reports here: 2015, 2014, 2013. Through an enterprise comms lens 2016 was a pretty good year. The industry made some positive shifts in several new ways – more so than in the past...

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My Avaya FAQ

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The only thing interesting in yesterday’s WSJ article on Avaya is the headline: Avaya: How an $8 Billion Tech Buyout Went Wrong. The headline describes an article I’d like to read – for prior to the buyout, Avaya was an...

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Mitel: Digits Away!

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Today Mitel announced its intent to divest itself from Mitel Mobility (previously known as Mavenir) which Mitel acquired in April 2015. Mitel decided “to refocus the company exclusively on the Unified Communications and Collaboration (UCC) market.” This news comes just...

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