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Blab with @DisruptiveDean on BroadSoft and Intellinote

by in Telecom

BroadSoft announced it acquired Intellinote – this is part of its Project Tempo vision announced last Fall.

Adding Workstream Messaging to the UCaaS mix is a good move. I wrote about it earlier this week here.

Dean Bubbly of Disruptive Analysis and I were both at BroadSoft Connections last fall. We’ve had some interesting conversations about BroadSoft and Project Tempo, so decided (on the fly) to conduct a Blab on the topic.

During the BroadSoft briefing they included a demo of Intellinote. It had the usual/expected functionality plus a few extras. For example, it has a nice menu along the top to change views (Chat, Summary, Notes, Tasks, Files, Members, Drafts, and Trash).

There wasn’t a whole mentioned about how it will be integrated. Intellinote currently uses a third party for its video capabilities – presumably WebRTC. BroadSoft has an excellent WebRTC solution known as My-Room. I’m sure the tech will make it’s way into Intellinote, but I don’t know what happens to My Room. Also, Intellinote currently has a video conferencing button, not an audio only option. This may sound trivial (video without the camera is audio), but it’s bigger than I think many realize. It’s one of the differences I’ve noticed between Cisco Spark and Unify Circuit. Sometimes I just want audio – even more important when it’s to a PSTN number.

 

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About this Post

Dave Michels By


Dave is an independent analyst focused on enterprise communications. he provides public content on TalkingPointz and other industry websites, and also works with clients directly.

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