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Sandra Gustavsen

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Sandra Gustavsen
Sandra M. Gustavsen is an industry analyst with G Business Systems LLC, specializing in research and analysis of business communications vendors and their solutions, including unified communications and mobility applications, IP phone systems and cloud-based business VoIP and UC services. Sandra has 25 years in the telecommunications industry, with earlier positions at AT&T Bell Laboratories, Access Intelligence and T3i Group.

www.gbusinessvoip.com

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Genesys Aligns Portfolios

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Back in August of 2016, Genesys announced its intent to acquire competitor Interactive Intelligence, combining two market leaders in contact center and customer experience solutions. The Interactive Intelligence portfolio brings along products and services in the mid-market business segment (250-750...

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Avaya’s Zang Office UCaaS

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About a year ago (in March 2016), Avaya entered into the cloud-based communications platform-as-a-service market, announcing the new Zang subsidiary and new application development environment where developers and end users can build and deploy custom communications-enabled applications for mobile devices,...

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SD-WAN Meets Cloud UC

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Software-defined Wide Area Networking (SD-WAN) has been making big headlines lately as the next frontier for enterprise networking and a better approach to handling the high-bandwidth requirements of the modern workplace, including the increasing adoption of cloud-based applications for information...

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