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Dave Michels

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Dave Michels
Dave is an independent analyst focused on enterprise communications. he provides public content on TalkingPointz and other industry websites, and also works with clients directly.
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New Avaya 2Pager

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I’ve been asked regularly about my opinion on Avaya ever since attending Avaya Engage. My answer is “it’s complicated.” In many ways everything is just great. The conference was well attended. The mood was good. The vendors in the expo...

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On Vidyo IO

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WebRTC is a technology stack, not a solution. Vidyo.io offers a simple way to embed video, as a solution (and as a service), into anything. Embedding video into an application or workflow has not been easy. Video expertise, the associated...

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Back to School

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I recently attended a Lifetime Achievement ceremony for Dale Hatfield at the University of Colorado in Boulder. Hatfield was one of the three founders of Colorado’s graduate Interdisciplinary Telecommunications Program (ITP) in 1977. I enrolled in ITP in 1989 and...

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UCaaS vs. CPaaS

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In this Industry Buzz podcast, the topic is Unified Communications as a Service (UCaaS) and Communications Platform as a Service (CPaaS). Dave Michels moderates the conversation which includes Experts Roberta J. Fox, Don Van Doren, Blair Pleasant, Steve Leaden, Phil Edholm, Dave Smith, and Evan Kirstel.

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IoT Calling

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An IoT demonstration at a Genesys conference last fall showed how sensors in a washing machine will reshape customer experience. The Internet of Things (IoT) will be as diverse as its impact. In addition to physical and software-based bots are sensors...

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2016 Year in Review

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In this Industry Buzz podcast, UCStrategies’ Marty Parker moderates a discussion about the notable and impactful from 2016. Among the topics covered: CPaaS/communication apps, M&A, workstream messaging, Avaya, Verizon One Talk, IoT and bots, analytics, WebRTC, user experience, and the need for investment in management...

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My 2016

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Time for my annual look-back post. See previous Annual Reports here: 2015, 2014, 2013. Through an enterprise comms lens 2016 was a pretty good year. The industry made some positive shifts in several new ways – more so than in the past...

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My Avaya FAQ

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The only thing interesting in yesterday’s WSJ article on Avaya is the headline: Avaya: How an $8 Billion Tech Buyout Went Wrong. The headline describes an article I’d like to read – for prior to the buyout, Avaya was an...

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Mitel: Digits Away!

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Today Mitel announced its intent to divest itself from Mitel Mobility (previously known as Mavenir) which Mitel acquired in April 2015. Mitel decided “to refocus the company exclusively on the Unified Communications and Collaboration (UCC) market.” This news comes just...

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Update on Polycom

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I recently attended Polycom analyst event in New York. The event took place just after the completion of its acquisition by Siris Capital. Mary McDowell was present and available to introduce herself as the new CEO. Session presentations included portfolio review, road...

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iSchadenfreude

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Finally – Apple is falling. I take a little joy in this post because it’s been hard being a PC type during the rise of Apple. I will be the first to admit that Apple devices have offered a superior...

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Collaboration Boardom

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The electronic whiteboard has been around for a while and it’s gradually working its way from classroom to enterprise video collaboration environments. There’s pent-up demand for broader solutions for visual collaboration. We need to explode the all-in-one into separate, optimized...

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Time to Kill IM

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Time to Kill IM Workstream messaging tools are the right tool for modern business needs. Workstream messaging tools are the right tool for modern business needs. Instant messaging/presence (IM/p) use for enterprise communications in the ’90s was a real breakthrough...

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Avaya Not So Guilty

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Ten years ago Avaya filed a lawsuit against a partner named Telecom Labs in Washington state. Avaya felt that Telecom Labs (later renamed to Continuant) was performing unauthorized maintenance services on Avaya equipment. Telecom Labs countersued that Avaya’s approach to...

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Unified Comms My Ass

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When the PBX discovered VoIP, a whole new world of any-to-any communications became possible. The industry replaced the term “PBX” with “Unified Communications” and started selling the promise of a single enterprise communications platform that would do it all. It was conceptually pretty...

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Transitions Suck

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Most of us love new tech. There’s nothing better than the faster, better, and cheaper mantra of technology. We forget sometimes how unusual this is. The hammer remains largely unchanged. Most equipment is relatively flat – tractors don’t get twice...

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Books Sep 2016 Abundance + 2

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These are the books completed in September – a good month. Still Foolin’ ‘Em by Billy Crystal: There are not much television shows I remember from high school, but Soap is one of them. What no one could know back...

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