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Colin Berkshire

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Colin Berkshire
Colin Berkshire is a highly technical HR executive in the Pulp and Paper Industry. Colin has an engineering and voice background, and is currently on assignment in Asia. NOTE: Colin does not respond to comments, and does not Tweet.
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Paying Too Much?

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I just returned from a stint in Thailand. A month of cellular service costs 1099 Baht. This includes 20 gigabytes of data. That’s $31. 20 Gigabytes. That same service would cost you a minimum of $200 here in the US....

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Wanted: A Modern Cloud IVR

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I have been looking in vain for a small-business friendly IVR portal. Something we can build telephone menus in the cloud, with a little bit of interactivity. It needs to be cheap, simple, and have a low learning curve. I...

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Press 9 for TDD

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Complying with the Americans with disabilities Act (ADA) means providing reasonable accommodation to persons with disabilities. This includes supporting TDD terminals (Telecommunications Devices for the Deaf.) I am utterly surprised that every company doesn’t support TDDs. It’s super simple to...

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Stupid Fone Systems

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Phone systems are stupid and terrible for callers. I rail about phone systems and how unfriendly they are for users. The folks inside phone system companies immediately talk about how easy their systems are to use. Sometimes they will get out...

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Back to the Dark Ages

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It used to be that you could count on phone service in a power failure or emergency. You can’t anymore. You also can’t count on your cable, internet ISP, or cellular company. In the days of the Bell System monopoly...

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Connecting the World with Solar

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We are in the telecommunications field. We can save the planet more effectively than nearly any other industry. Stop commuting. Stop business travel. Do things remotely and electronically. We’re are the forefront of saving the earth. So we should really...

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A Password Strategy

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It’s well documented that the most sign-in common password is “password” and that “123456” is next most popular. To combat hacking these trivial passwords, organizations impose password rules. The purpose is to force people to choose good passwords. Many of...

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Questioning Age Old Discrimination Policies

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I’m going to argue FOR age discrimination here. I know that’s politically incorrect. I’m “elderly” now, and boast nearly a 40 year career that’s been pretty amazing, actually. I’ve worked as an engineer at several of America’s best R&D organizations,...

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Happy Flag Day

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Colin here. I hope that everybody will show proper respect to the United States flag. I thought it would be good to take a break and share how not to do it wrong. First of all, remember to set fire...

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Where is SIP2

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It’s hard to pick the one thing that makes SIP so bad. There are so many little things to choose from. But I suppose my choice is the lack of any management of the media stream routing. We all know SIP...

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Things Have Changed to the Letter

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Can you imagine the CEO of the world’s largest corporation reading and personally responding to every single letter sent to him by the public? OK, well, if it was Steve Jobs, perhaps at least on occasion. In 1980 the Bell...

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Die SIP Die

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If you have installed VOIP systems you know that the bane of their existence is the miserable SIP protocol. One-way connections are almost the norm. Zero-way connections abound. And, it takes either a genius or a magician to make SIP...

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