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Genesys Aligns Portfolios

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Back in August of 2016, Genesys announced its intent to acquire competitor Interactive Intelligence, combining two market leaders in contact center and customer experience solutions. The Interactive Intelligence portfolio brings along products and services in the mid-market business segment (250-750...

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Movers and Shakers

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In this Industry Buzz podcast, the UCStrategies Experts discuss “movers and shakers” in the UC industry. Definition: companies, initiatives, and happenings in the industry that may or may not be in the headlines but are worth watching. Dave Michels moderates the conversation, with Experts Phil...

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RIP Viptela

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Viptela represents an incrementally better solution for Cisco in the SD-WAN space, not transformational, and has a high probability of fading away, like many of Cisco’s past acquisitions. The real reason that Viptela was sold to Cisco, below market price,...

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The Role of AI in UC&C

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In this Industry Buzz podcast, Blair Pleasant of UCStrategies leads a discussion about how artificial intelligence (AI), bots, machine learning and natural language processing are being used in unified communications and collaboration. The Experts participating this week include Phil Edholm, Marty Parker, Dave...

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Y 4K?

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Y 4K? 4K video conferencing is available today, and the technologies and economics will continue to improve. 4K video conferencing is available today, and the technologies and economics will continue to improve. In the past few years, 4K video has...

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