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The sky is streaming

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Internet access has gone through several generations that started with dial-up modems. I still remember my “blazing fast” upgrade from 24 kbps to 56 kbps. Dial-up modems gave way to always-on broadband solutions. Initially there were two choices: Cable (DOCSIS)...

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IoT Calling

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An IoT demonstration at a Genesys conference last fall showed how sensors in a washing machine will reshape customer experience. The Internet of Things (IoT) will be as diverse as its impact. In addition to physical and software-based bots are sensors...

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2016 Year in Review

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In this Industry Buzz podcast, UCStrategies’ Marty Parker moderates a discussion about the notable and impactful from 2016. Among the topics covered: CPaaS/communication apps, M&A, workstream messaging, Avaya, Verizon One Talk, IoT and bots, analytics, WebRTC, user experience, and the need for investment in management...

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My 2016

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Time for my annual look-back post. See previous Annual Reports here: 2015, 2014, 2013. Through an enterprise comms lens 2016 was a pretty good year. The industry made some positive shifts in several new ways – more so than in the past...

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