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Sparking Conversations

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Cisco’s Spark service overlaps with the company’s UC and TelePresence solutions. For example, all three solutions support video conferencing. Last June at CiscoLive, the company provided a glimpse of how Spark will transition from overlap to glue. In his keynote Rowan...

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Wanted: A Modern Cloud IVR

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I have been looking in vain for a small-business friendly IVR portal. Something we can build telephone menus in the cloud, with a little bit of interactivity. It needs to be cheap, simple, and have a low learning curve. I...

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Time for Channel Specialization

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The traditional dealer or VAR is no longer just competing with a handful of firms in the same city, but a globe of providers on the same planet. As products turn into services the margins disappear. What’s happening is the general practitioner model for business communications is getting strangled.

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Favorite Apps

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Contrary to popular opinion, communications apps are not all the same. Some are designed to work with phones, and some are designed to replace phones. Some apps even run on phones. While there is certainly a lot of overlap among...

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Press 9 for TDD

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Complying with the Americans with disabilities Act (ADA) means providing reasonable accommodation to persons with disabilities. This includes supporting TDD terminals (Telecommunications Devices for the Deaf.) I am utterly surprised that every company doesn’t support TDDs. It’s super simple to...

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Predictions We Got Wrong

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In this Industry Buzz podcast, the UCStrategies Experts address failed predictions. Where did we miss the boat entirely, or when has the rate of adoption not met expectations? Blair Pleasant moderates the discussion with Art Rosenberg, J.R. Simmons, Jon Arnold, Phil Edholm, and Kevin Kieller. Among the topics discussed are enterprise social software, voice recognition, CEBP, WebRTC, Google, personal agents, and federation.

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Overcoming UC Limitations

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A new breed of communications and collaboration tools aims to take the pain out of enterprise communications -- inside and outside the company, across modalities, and in real time.

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Blabbing with Zeus

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Zeus and I lost our virginity together – we did our first Blab. Blab is where video conferencing and social media intersect. We talked about Workstream Communications and Collaboration and jointly addressed several questions and topics including: How is WCC different...

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Stupid Fone Systems

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Phone systems are stupid and terrible for callers. I rail about phone systems and how unfriendly they are for users. The folks inside phone system companies immediately talk about how easy their systems are to use. Sometimes they will get out...

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Back to the Dark Ages

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It used to be that you could count on phone service in a power failure or emergency. You can’t anymore. You also can’t count on your cable, internet ISP, or cellular company. In the days of the Bell System monopoly...

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Bimodal IT & Collaboration: The Perfect Storm for the CIO

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The topic of this Executive Insights podcast is the changing role of IT in enterprises today, as described in two new white papers from Dimension Data. Joining UCStrategies' Jim Burton are the two authors of the white papers, Ian Heard, Group Communications Principal Director: Collaboration, and David Danto, Principal Consultant for Collaboration, and Ian Heard, Group Communications Principal Director: Collaboration.

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Cisco and Apple

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Apple and Cisco announced they are creating a “fast lane” for iOS business users with the optimization of Cisco networks for iOS devices and apps. The announcement took place at a Cisco sales event and featured both Tim Cook and John...

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