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Lync, Skype, and IM

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I can’t recall when I started using Skype – probably around 2007. It’s incredibly useful – at least it was. I’ve begun removing contacts from Skype because their presence indication is always green/available. Presence is one of the key features...

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Enjoy the Status Quo While it Lasts

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It is interesting to reflect on the amount of change that has occurred. But there are two very important considerations as we ponder about enterprise communications. Today’s deployments must center on mobility and cloud, and the industry is on the cusp of significant innovation. Long term strategies, beyond rapid adaptation, are pointless with the current rate of change and shear degree of new technologies emerging.

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Social Customer Service in the Enterprise

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In this Industry Buzz podcast, the UCStrategies Experts are joined by Karina Howell, Solutions Marketing Manager, Interactive Intelligence. The topic is Social Customer Care, using social media sites like Facebook and Twitter as a channel for customer service. Blair Pleasant moderates the podcast, and is joined by Experts Phil Edholm, Steve Leaden, Dave Michels, Roberta J. Fox, Jon Arnold, Melissa Swartz, Art Rosenberg, and Dr. Joseph Williams.

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2014 Hype Cycle

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I added a few UC components to the 2014 Gartner Hype Cycle Gartner’s Hype Cycle Report provides strategists and planners with an assessment of the maturity, business benefit and future direction of more than 2,000 technologies, grouped into 119 areas....

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Fuze for Enterprise

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If you haven’t checked out Fuze lately, they are worth another look.  It’s a video/WebEx type service with a very compelling freemium model. Besides the pricing, there’s a few things that make this service extremely enticing. Enterprise Integration: Fuze plays...

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Mobility with Video

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A few thoughts on ShoreTel Mobility 8 ShoreTel released Mobility 8 last month (Aug 8). ShoreTel Mobility 8 includes the router and ShoreTel Mobility Clients for iOS and Android. The clients support single-touch dialing which now includes video calls too....

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New From Apple: The iPager

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The team in Cupertino did it again. This device is amazing – the new iPager from Apple. Many people were expecting a watch, or iWatch. “Watches are ridiculously obsolete” says an Apple employee who works in the same building that...

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