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Lync Now Under Skype

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Sometime last month Microsoft moved Lync to the Skype division. The motivations and reactions to this change have been largely private. There was no formal public announcement, but the news has been spreading. Officially, Microsoft stated to me that “This...

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2B or Not 2B

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I have worked the majority of my career from various executive suites. As a part of senior management I see many corporate leaders. I am unusual in that much of my early career was not climbing the corporate ladder through...

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iPhone Stolen – Again

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When does a corporation have an ethical responsibility to its customers? Is it right for a company to profit by encouraging customer losses? Some would say that a company’s responsibility is simply to comply with the laws and to return a...

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The End User’s Voice

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I recently reviewed two current end user surveys. When corporations publish research studies it is usually to confirm their products, services, and strategies are aligned with customer feedback. No exception here. But what is interesting this time is that two...

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